Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DOUBLEWIND LTD, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United Kingdom
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Communicate to Win, accessible from https://communicate2win.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Communication Content and User History

When You use our AI communication assistance service, We collect and process the following data:

• Input Content: The original messages, scenarios, and context information you provide to generate AI responses
• Generated Responses: The AI-generated communication responses we create for you
• User History: We store your input content and generated responses as part of your user history to enable features like response review, template creation, and service improvement
• Usage Patterns: Information about how you interact with our service, including frequency of use and feature preferences

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including processing your input content to generate AI responses, maintaining your user history, and monitoring service usage for performance optimization.
• To manage Your Account: Managing your registration, subscription plans, usage limits, and account preferences.
• Service Improvement: Analyzing usage patterns and user feedback to improve our AI models, response quality, and overall service functionality.
• To contact You: Sending important service updates, security notifications, and subscription-related communications.
• Customer Support: Providing technical support, troubleshooting issues, and responding to your inquiries.
• Legal Compliance: Meeting our legal obligations, preventing fraud, and ensuring service security.
• Business Operations: Internal analytics, business planning, and potential business transfers or mergers.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our retention practices include:

• User History Data: Your input content and generated responses are retained as part of your user history for as long as your account remains active, plus up to 2 years after account deletion for legal compliance purposes.
• Account Information: Basic account data is retained for the duration of your subscription plus 7 years for financial and legal compliance.
• Usage Data: Technical logs and usage analytics are typically retained for 12-24 months unless required longer for security or service improvement purposes.
• Legal Requirements: Some data may be retained longer when required by law, to resolve disputes, or enforce our agreements.

You can request deletion of your user history data at any time through your account settings or by contacting our support team.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Your Rights Regarding Personal Data

You have several rights regarding your Personal Data, including:

• Right to Access: Request information about what Personal Data we hold about you and how it's processed.
• Right to Correction: Request correction of inaccurate or incomplete Personal Data.
• Right to Deletion: Request deletion of your Personal Data, including your user history, subject to legal retention requirements.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Restrict Processing: Request limitation of how we process your Personal Data in certain circumstances.
• Right to Object: Object to processing of your Personal Data for certain purposes.

You can exercise many of these rights through your account settings or by contacting our support team at [email protected]. We will respond to your requests within 30 days.

Data Security

We implement comprehensive security measures to protect your Personal Data, including:

• Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access your data on a need-to-know basis.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing.
• Secure Infrastructure: Our systems are hosted on secure, compliant cloud infrastructure with multiple layers of protection.
• Employee Training: All staff receive regular security and privacy training.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously monitor and improve our security practices to protect your data.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect, use, or disclose Personal Data from children under 13 years of age. If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child under 13 has provided us with Personal Data, please contact us immediately at [email protected] so we can take appropriate action.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]