Refund Policy
Last updated: August 15, 2025
1. General Principles
Communicate to Win ("Service") provides AI-powered communication assistance by generating context-aware response suggestions ("replies") based on user-supplied input. All outputs are dynamically generated and subjective in nature. Because delivery is instantaneous and digital, refunds are limited to objectively verifiable service failures defined below.
Summary: We refund for platform-side technical failures or duplicate / unauthorized charges. We do not refund for satisfaction, style preference, unused replies, or expectation mismatch.
2. Eligibility for Refunds
Technical Failure
Payment succeeded but one of the following occurred (report within 7 days of the transaction):
- System produced no replies due to a verified platform error
- Service-wide outage blocking all generation attempts
- Account provisioning failed immediately after payment
Duplicate Charge
Accidental duplicate billing for the same plan & billing period. Must be reported within 30 days. Provide both transaction references.
Unauthorized Payment
If you believe a charge was unauthorized, submit evidence (e.g., bank or card issuer confirmation). Approved cases are reversed in accordance with applicable regulations.
3. Non-Refundable Scenarios
Successful Reply Generation
Replies displayed as designed, regardless of perceived tone, usefulness, creativity, or stylistic preference.
Expectation or Style Mismatch
Differences between desired wording versus AI suggestions are not grounds for refund. You may regenerate or adjust prompts.
Unused Replies / Credits
Unused monthly reply allowances or one‑time purchased replies expire at period end and have no cash value. They are not refundable or transferable.
Cancellation of Subscription
Canceling stops future renewals only. The current billing cycle remains active—no prorated or partial refunds for remaining time.
Input Quality Issues
Typos, ambiguous instructions, insufficient context, or changes of mind after receiving replies.
4. Refund Process
Request Submission
Email [email protected] from your registered account within the applicable window. Include:
- Transaction ID (Stripe or payment reference)
- Account email address
- Issue description and timestamps
- Screenshots / error messages (if any)
- For unauthorized claims: supporting bank / issuer documentation
Verification & Decision
Review: We correlate logs and may attempt controlled reproductions.
Timeline: Initial response within 5 business days; approved refunds typically settle back to the original payment method within 5–10 business days (processor / issuer dependent).
Follow‑Up: We may request clarifying information; lack of response within 10 business days may close the request.
5. Exceptions
- Fraud / Abuse: Automated scraping, bulk extraction, or abuse patterns may void eligibility.
- Regulatory Rights: Statutory consumer protections in your jurisdiction override conflicting terms.
6. Additional Subscription Notes
- Reply allowances refresh on renewal; unused replies expire.
- Upgrades apply immediately; downgrades take effect at the next renewal.
- Promotional or bonus reply credits are complimentary and never refundable.
7. Contact Us
Questions about this policy? Contact: [email protected]
Disclaimer
AI-generated replies are assistance, not professional, legal, financial, medical, or psychological advice. Always apply independent judgment.