Refund Policy
Last updated: January 15, 2025
1. General Principles
Communicate to Win ("Service") provides digital AI-powered communication assistance by generating contextual responses for various communication scenarios. Due to the intangible and immediate nature of our Service, refunds are subject to the following terms:
2. Eligibility for Refunds
Technical Errors
If a paid feature fails to function due to a technical error on our end (e.g., payment processed but no AI responses generated, service completely unavailable), users may request a full refund within 7 days of purchase.
Examples: Server outages preventing service access, payment processing errors, account access issues due to our technical problems.
Duplicate Charges
Unauthorized or accidental duplicate payments will be refunded upon verification within 30 days of the charge.
Note: You must provide transaction details and evidence of the duplicate charge.
3. Non-Refundable Scenarios
Successful Service Delivery
No refunds will be granted if the Service generates and displays AI responses as intended, regardless of user satisfaction with the quality or relevance of the responses.
Reason: AI-generated content is subjective and based on the input provided. Quality perception varies among users.
4. Refund Process
Request Submission
Contact our support team at [email protected] within the applicable timeframe. Include:
- Transaction ID or payment confirmation
- Account email address
- Detailed description of the issue
- Screenshots or evidence (if applicable)
Verification Process
Timeline: We will review refund requests within 5 business days and notify you via email.
Communication: We may contact you for additional information during the review process.
5. Contact Information
For refund-related inquiries, contact us:
- Email: [email protected]
- Subject Line: "Refund Request - [Your Transaction ID]"
Important Disclaimer
This policy reflects our commitment to fairness while respecting the intangible nature of our AI-powered communication service.